Suggested Reading

Interpersonal Communication

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Arguing Constructively
Dominic A. Infante...
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Beyond Culture
Edward T. Hall
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Building Communication Theory
Dominic A. Infante...
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Dr. Robert Anthony's Magic Power of Super Persuasion
Berkley Pub Group
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Get Anyone to Do Anything
David J. Lieberman...
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Interpersonal Communication and Human Relationships
Mark L. Knapp, Ani...
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Men Are from Mars, Women Are from Venus
John Gray
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Persuasion
Daniel J. O'Keefe
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That's Not What I Meant!
Deborah Tannen
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The 7 Habits of Highly Effective People
Stephen R. Covey
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The Art of Communicating
Bert Decker
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The Gentle Art of Verbal Self-Defense at Work
Suzette Haden Elgi...
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The Leadership Challenge, 3rd Edition
James M. Kouzes, B...
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The Psychology of Persuasion
Kevin Hogan
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The Unspoken Dialogue
Judee K. Burgoon
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Understanding Interpersonal Communication
Richard L. Weaver
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Verbal Judo
George Thompson
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Word Play
Peter Farb
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You Just Don't Understand
Deborah Tannen
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You've Got to Be Believed to Be Heard
Bert Decker
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Ziglar on Selling
Zig Ziglar
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I'm writing to thank you for one of the best training class I've attended in my 19-year law enforcement career. I conducted my first interview a week after the class. This case involved a child that was molested at the age of four and did not disclose until several years later. There were no independent witnesses or physical evidence. When I interviewed the suspect, I followed the procedures taught in the class step by step. I obtained a complete confession and an apology letter from the suspect. I thought this was just a fluke, until I had five more confessions in the next five cases I investigated. One of these included a homicide in which an infant was killed by a caretaker. I also received an award from the San Diego County Crime Commission for these great interview skills. The award should actually go to you guys, since I'm just mimicking what you taught me. Your class has made the greatest and most direct impact on my assignment of any training class that I've taken. I would highly recommend it to everyone in law enforcement.

Ken Gelskey

National City Police Department