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A Basic Premise – People Lie

It is a basic human instinct to lie to avoid consequences. We discover this around 3 years of age and it develops and spirals out of control from then on. Some people are really good liars and others not so much. But the one constant is that everybody does it to some extent. For those of you in the law enforcement community, we’re not telling you anything you don’t already know. For cops, getting lied to is a daily occurrence.

Here’s what we find interesting – even though cops know they are going to get lied to, every cop still hates it when it happens. When people lie to us, we resent it and we usually show it. We get angry and tell the person not to insult our intelligence. We wear our feelings on our sleeves and allow our disdain, our disgust, and our resentment show. Here’s a question for you to honestly consider: How often do people tell you the truth once you get mad at them for lying to you? If you’re being honest, the answer is rarely.

So let’s review what we know:

1. People Lie – it’s a fundamental human trait
2. Cops hate it when people lie to them and often show their anger
3. This is not an effective way to get people to tell the truth

Knowing all these things, we should take note of what we can predict about human behavior. If you know people are going to lie to you, and you know you’re not going to like it, and you know that getting angry is not going to get you the result you want, then why on earth would you keep repeating the same pattern over and over again?

Getting people to tell the truth involves making a conscious choice to take a different approach other than the one that comes most naturally to you. What does work when it comes to getting people to tell the truth is establishing rapport, demonstrating empathy, assuming a non-judgmental demeanor, and then employing what you learn in the interview during the interrogation.


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    —Quinten Graves, Oregon State Police
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    —R. Bret Fidler, Santa Clara County Probation Department
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    —Michele Keller, Deputy Probation Officer, County of Alameda
  • Instructional style is engaging and highly effective.

    —George Laing, Fire Prevention Captain, Investigator
  • Your training gave me the confidence and tools to interview the suspect for over 5 hours and to bring a closure to the case.

    —Daniel Phelan, San Jose Police Department
  • Incredible training with amazing real world instruction. I have been taking law enforcement classes for over 30 years and by far this is the best presented and most useful.

    —Det. Brian Dale, Portland Police Bureau
  • This training provided the useful tools necessary for assessing the veracity of a suspected child abuser, which goes a long way in helping to protect children.

    —Sunny Burgan, MSSW, LCSW, Social Work Supervisor, Santa Clara County DFCS
  • This was, by far, one of the most useful training classes I've attended since becoming an investigator.

    —Steven Aiello, Antioch Police Department
  • Your training has made the greatest and most direct impact on my assignment of any training class that I've taken.

    —Ken Gelskey, National City Police Department
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    —Kimberly Meyer, Washoe County Sheriff's Department
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    —Michael McGarvey, California State Prison, San Quentin