I will continue to use and pass on this information because I really believe in the instructors and their approach.
One little trick we can use to increase our success with obtaining truthful information from people is to change our mindset. Frequently (and unintentionally) our mindset is “us against them” (the bad guys). Our mindset, while interviewing suspects, reluctant witnesses and/or victims, should be that it is “us (the interviewer(s) and the subject), against the system (the DA, Judge, Jury, or Criminal Justice process).
When interviewing subjects, we should strive to create an environment that fosters exceptional rapport building. Why? Because rapport leads to trust. When subjects trust us and they believe the evidence is overwhelming, they are more comfortable telling us the “truth.” When we obtain the truth – we achieve our goal.
As interviewers, we need to be mindful of how we are communicating verbally and with our body language. Let’s face it, subjects are sizing us up, and if our verbal and non-verbal communication are not in sync, then we won’t be believed or trusted. You may want to consider using language that makes the subject believe you are his team. For example, consider saying things like, “How are we going to resolve this issue?” In other words, let’s agree on a story that makes sense and more importantly, is the truth.
Also, instead of saying the following with a negative attitude: “Hey Mike, your story doesn’t make sense!” Consider saying something like, “Hey Mike, if that is what you want to say, then we will write it down. However, help us understand how we are going to explain to the (DA, Judge, Jury) that (a neighbor saw you going inside the house, your fingerprints were found inside the car)” etc. The latter lets the subject know that he is not alone and is part of a team that is willing to resolve the issue (the “issue” is whatever the subject is being accused of). The subject believes you are trying to be fair, objective and reasonable, instead of having already made up your mind that he is guilty.
We increase our chances of success if we practice using language that motivates subjects to tell us the truth rather than becoming adversarial.
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Your class has made the greatest and most direct impact on my assignment of any training class that I've taken.
The information that they have presented is highly relevant to my job, and was presented in a manner that was highly organized and very easy to digest.
...Provides useful tools necessary for assessing the veracity of a suspected child abuser, which goes a long way in helping to protect children.
Your instructional style is engaging and your tag-team style is highly effective.
Your class gave me the confidence and tools to interview the suspect for over 5 hours and to bring a closure to the case.
Thank you for allowing me the opportunity to attend the Interview and Interrogation training presented by Paul Francois and Enrique Garcia.
You two are an effective teaching team, and your presentation of the material was consistently interesting, and intelligent without being too intellectualized.
This was, by far, one of the most useful classes I've attended since becoming an investigator.
I highly recommend this training for any Probation staff who have the necessity to interview/interrogate individuals for investigation purposes.