This course is designed for students who want to get the whole truth and nothing but the truth in law enforcement background investigations. Over the course of our two day, 16 hour class, students will learn to: identify and overcome deception and omission; interview applicants and references to get to the truth; and write up their findings precisely and effectively. This is not a class in the logistics and legalities of background investigations. This is a class about seeing what’s not in the paperwork, hearing what people are not telling you, and knowing what to do about it.
The correlation between criminal and background investigations
Statement Analysis: deception in written and spoken language
Creating a truth-telling environment
Background-specific interview themes
Speaking honestly about mistakes and undisclosed conduct
Background investigation reports that withstand scrutiny
Background vs. Criminal Investigations
Pre-Interview Sources of Information
Statement Analysis and Background Investigations
Elements of Statement Analysis
Example (criminal investigation): Statement of father in shaken baby case
Example (background investigation): Responses to Personal History Statement
Confronting and overcoming equivocation/negation in background investigations
The First Interview
Personal History Statement “small talk”: rapport and baseline
Creating a truth-telling environment
Connect application process to police officer qualities:
“Setting the table” themes
Statement Analysis Practical Exercise
Themes to Address and Overcome Deception & Omission in Background Interviews
Best foot forward.
Not the same person
Help me explain
The language of truth-seeking
Words to avoid
Words to use instead
Talking About Drugs
How do we get people to talk about misconduct for which there is no “paper trail”?
Personal History Statement: gaps in time and place
Personal History Statement: SA elements that indicate missing information
Personal History Statement: leakage and bet-hedging partial disclosures
Truth telling environment and “setting the table” themes
Two catch-all questions
Example Background Investigation
Statement Analysis and the reference questionnaire
Outliers (and previous candidate responses to “people with an axe to grind”)
Who’s missing? (Compare with social media and information from Internet research databases)
Going beyond the reference questionnaire
Closing and Discrepancy Interviews
Addressing discrepancies and derogatory/potentially disqualifying information
Matt Irvine worked as a Detective with the Glendale, California Police Department, investigating sex crimes and family violence before transferring to Robbery/Homicide. He moved to the San Francisco District Attorney Bureau of Investigations, assigned to public corruption investigations. Matt reached the rank of Lieutenant, overseeing the Public Corruption Task Force (with the FBI) and the investigation of officer-involved incidents. After retiring from sworn service, Matt joined the Portland Police Bureau as a background investigator. He currently works as a cold case sex crimes investigator. Matt is a graduate of Columbia University, the Sherman Block Supervisory Leadership Institute, and the FBI National Academy.
Your instructional style is engaging and your tag-team style is highly effective.
—George Laing, Fire Prevention Captain, Investigator
Your class gave me the confidence and tools to interview the suspect for over 5 hours and to bring a closure to the case.
—Daniel Phelan, San Jose Police Department
The information that they have presented is highly relevant to my job, and was presented in a manner that was highly organized and very easy to digest.
—Michael McGarvey, California State Prison, San Quentin
You two are an effective teaching team, and your presentation of the material was consistently interesting, and intelligent without being too intellectualized.
—Michele Keller, Deputy Probation Officer, County of Alameda
Thank you for allowing me the opportunity to attend the Interview and Interrogation training presented by Paul Francois and Enrique Garcia.
—Todd Almason, Santa Clara County District Attorney's Office
This was, by far, one of the most useful classes I've attended since becoming an investigator.
—Steven Aiello, Antioch Police Department
I highly recommend this training for any Probation staff who have the necessity to interview/interrogate individuals for investigation purposes.
—R. Bret Fidler, Santa Clara County Probation Department
...Provides useful tools necessary for assessing the veracity of a suspected child abuser, which goes a long way in helping to protect children.
—Sunny Burgan, MSSW, LCSW, Social Work Supervisor, Santa Clara County DFCS
I will continue to use and pass on this information because I really believe in the instructors and their approach.
—Kimberly Meyer, Washoe County Sheriff's Department
Your class has made the greatest and most direct impact on my assignment of any training class that I've taken.