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  • Celebrating 20 Years of Training Excellence 2004-2024

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  • Critical Incident Response, Use of Force & De-Escalation


In this highly impactful 8 hour course, students will learn the most important elements of responding to and safely resolving critical incidents. Topics covered in this critical incident response training class: use of force case law, threat analysis, police de-escalation techniques, command and control, perimeter tactics, Incident Command System (ICS)  training, active shooter, hostage/barricade and crisis negotiation training, officer involved incidents, media relations, critical incident stress debriefing training, and after action protocol. This course is designed especially for patrol officers, field sergeants, lieutenants and first responders.

Course Outline

Course Objectives

Under the supervision of an instructor each student will:

  • Define a critical incident.
  • Define de-escalation
  • Review tactical conduct, reducing situational intensity and tactics to increase voluntary compliance
  • Discuss threat analysis and legal considerations.
  • Discuss Command and Control of a Critical Incident.
  • Outline the Anatomy of a Critical Incident.
  • Officer Involved Shooting protocol.
  • Discuss post incident actions.

Course Details

  • Instructor Introductions
  • Review course objectives
  • Define a Critical Incident
  • Aspects of a critical incident
  • De-Escalation
  • Analysis of 5150/415w call
  • Tactical Conduct
  • Critical Incident Priorities
  • Deployment considerations
  • Initial Assessment/Immediate threat to Life
  • What is the Crime?
  • What is the threat?
  • What is the legal authority?
  • Mobilization of Personnel
  • Immediate Response V. Coordinated Response
  • Active shooter
  • Solo Barricade
  • Hostage Barricade
  • Mobile suspect
  • Establishing a Command Post/Staging Area
  • Incident Command V. Tactical Command
  • Isolating the Area: Inner perimeter/Outer perimeter
  • Conduct Evacuation exercise utilizing satellite map
  • Integration of EMS Personnel
  • Discuss current trends with integration of EMS and public expectations
  • Discuss the Rescue Task Force (RTF) concept
  • Manage the Media
  • Manage the Crime Scene
  • Officer Involved Shooting Incident Management
  • Debrief
  • Evaluations and Closing
  • Effective teaching teams! The presentation of the material was consistently interesting, and intelligent without being too intellectualized.

    —Michele Keller, Deputy Probation Officer, County of Alameda
  • It not often that you go to a training that you really, really want to pay attention to. Because of the high quality information and style of presentation, I knew that if I looked away I was going to miss out.

    —Quinten Graves, Oregon State Police
  • Incredible training with amazing real world instruction. I have been taking law enforcement classes for over 30 years and by far this is the best presented and most useful.

    —Det. Brian Dale, Portland Police Bureau
  • This training provided the useful tools necessary for assessing the veracity of a suspected child abuser, which goes a long way in helping to protect children.

    —Sunny Burgan, MSSW, LCSW, Social Work Supervisor, Santa Clara County DFCS
  • Instructional style is engaging and highly effective.

    —George Laing, Fire Prevention Captain, Investigator
  • I will continue to use and pass on this information because I really believe in the instructors and their approach.

    —Kimberly Meyer, Washoe County Sheriff's Department
  • I highly recommend this training for any Probation staff who have the necessity to interview/interrogate individuals for investigation purposes.

    —R. Bret Fidler, Santa Clara County Probation Department
  • This was, by far and away the best training I have received in 15 plus years of Law Enforcement. The instructors are experienced, engaging, articulate, and very entertaining. I will be recommending this training to multiple agencies.

    —Mark Paynter, Oregon DOC
  • The information presented was highly relevant to my job and was presented in a manner that was organized and very easy to digest.

    —Michael McGarvey, California State Prison, San Quentin
  • Your training has made the greatest and most direct impact on my assignment of any training class that I've taken.

    —Ken Gelskey, National City Police Department
  • This was, by far, one of the most useful training classes I've attended since becoming an investigator.

    —Steven Aiello, Antioch Police Department
  • Your training gave me the confidence and tools to interview the suspect for over 5 hours and to bring a closure to the case.

    —Daniel Phelan, San Jose Police Department
  • This training by far has been the most informative and most effective I've attended. The instructors engaged the students in a manner that made me want to speak my opinion, ask questions, and participate.

    —Julio Ibarra, Merced County Sheriff’s Office