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  • Critical Incident Response, Use of Force & De-Escalation


In this highly impactful 8 hour course, students will learn the most important elements of responding to and safely resolving critical incidents. Topics covered in class: use of force, threat analysis, de-escalation, command and control, perimeter tactics, ICS, active shooter, hostage/barricade, officer involved incidents, media relations, critical incident stress debriefing, and after action protocol. This course is designed especially for patrol officers, field sergeants, and lieutenants.

POST Plan I Reimbursement:

Travel and Per Diem, Tuition, Backfill Reimbursement

Course Outline

Course Objectives

Under the supervision of an instructor each student will:

  • Define a critical incident.
  • Define de-escalation
  • Review tactical conduct, reducing situational intensity and tactics to increase voluntary compliance
  • Discuss threat analysis and legal considerations.
  • Discuss Command and Control of a Critical Incident.
  • Outline the Anatomy of a Critical Incident.
  • Officer Involved Shooting protocol.
  • Discuss post incident actions.

Course Details

  • Instructor Introductions
  • Review course objectives
  • Define a Critical Incident
  • Aspects of a critical incident
  • De-Escalation
  • Analysis of 5150/415w call
  • Tactical Conduct
  • Critical Incident Priorities
  • Deployment considerations
  • Initial Assessment/Immediate threat to Life
  • What is the Crime?
  • What is the threat?
  • What is the legal authority?
  • Mobilization of Personnel
  • Immediate Response V. Coordinated Response
  • Active shooter
  • Solo Barricade
  • Hostage Barricade
  • Mobile suspect
  • Establishing a Command Post/Staging Area
  • Incident Command V. Tactical Command
  • Isolating the Area: Inner perimeter/Outer perimeter
  • Conduct Evacuation exercise utilizing satellite map
  • Integration of EMS Personnel
  • Discuss current trends with integration of EMS and public expectations
  • Discuss the Rescue Task Force (RTF) concept
  • Manage the Media
  • Manage the Crime Scene
  • Officer Involved Shooting Incident Management
  • Debrief
  • Evaluations and Closing
  • Your class gave me the confidence and tools to interview the suspect for over 5 hours and to bring a closure to the case.

    —Daniel Phelan, San Jose Police Department
  • You two are an effective teaching team, and your presentation of the material was consistently interesting, and intelligent without being too intellectualized.

    —Michele Keller, Deputy Probation Officer, County of Alameda
  • ...Provides useful tools necessary for assessing the veracity of a suspected child abuser, which goes a long way in helping to protect children.

    —Sunny Burgan, MSSW, LCSW, Social Work Supervisor, Santa Clara County DFCS
  • Your instructional style is engaging and your tag-team style is highly effective.

    —George Laing, Fire Prevention Captain, Investigator
  • Your class has made the greatest and most direct impact on my assignment of any training class that I've taken.

    —Ken Gelskey, National City Police Department
  • The information that they have presented is highly relevant to my job, and was presented in a manner that was highly organized and very easy to digest.

    —Michael McGarvey, California State Prison, San Quentin
  • Thank you for allowing me the opportunity to attend the Interview and Interrogation training presented by Paul Francois and Enrique Garcia.

    —Todd Almason, Santa Clara County District Attorney's Office
  • I highly recommend this training for any Probation staff who have the necessity to interview/interrogate individuals for investigation purposes.

    —R. Bret Fidler, Santa Clara County Probation Department
  • I will continue to use and pass on this information because I really believe in the instructors and their approach.

    —Kimberly Meyer, Washoe County Sheriff's Department
  • This was, by far, one of the most useful classes I've attended since becoming an investigator.

    —Steven Aiello, Antioch Police Department